Privacy Policy

1 Information We Collect

We collect information that you provide directly and data generated through your use of our platform:

2 How We Use Your Data

• Processing and fulfilling shipment orders
• Providing real-time tracking and delivery notifications
• Processing payments and generating invoices
• Communicating service updates, alerts, and promotional offers
• Improving our platform through analytics and user behavior insights
• Fraud prevention and ensuring platform security
• Compliance with legal and regulatory requirements
• Customer support and dispute resolution

3 Data Sharing

We do not sell your personal data. We may share your information with:

• Delivery Partners & Riders: Name, address, and phone number necessary for delivery fulfillment.
• Payment Processors: Razorpay for secure payment processing.
• Service Providers: Cloud hosting, SMS/email gateways, and analytics tools operating under strict data protection agreements.
• Legal Authorities: When required by law, court order, or government regulations.

4 Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.

5 Data Security

We employ industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmissions
• Encrypted storage for sensitive information
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Secure payment processing through PCI-DSS compliant partners

6 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Transaction records are retained for a minimum of 8 years as required by Indian tax regulations.

7 Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and data (subject to legal retention requirements).
• Opt-out: Unsubscribe from promotional communications at any time.
• Data Portability: Request your data in a structured, machine-readable format.

8 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor, we will delete it promptly.

9 Policy Changes

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

10 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: